Cart is empty Refund and Returns Policy
Thank you for shopping at US Electro Mart. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please read our Refund and Returns Policy below:
1. Returns
1.1. Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by a receipt or proof of purchase.
1.2. Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Clearance and final sale items
- Gift cards
- Downloadable software products
- Perishable goods
2. Refunds
2.1. Processing Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
2.2. Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
2.3. Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This includes any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
3.1. Exchanging Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@uselectromart.com and send your item to: [Your Business Address].
4. Shipping
4.1. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2. Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
US Electro Mart
Email: support@uselectromart.com
By shopping with US Electro Mart, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy. Thank you for choosing US Electro Mart!